FAQs

Your payment showed up on your bank or credit card account & you did noT RECEIVE AN EMAIL?
Your bank or credit card may have FLAGGED the payment as fraud/ or are hold the payment as pending, which is what you are showing on your statement - if this happens, you will not get the email with the link and password. you will have to clear it with your bank or credit card first. 

What if you entered your email address incorrectly during purchase? 
We recommend that you always enter the email address correctly during purchase, that is how the system email's you with your confirmation. During the show, our team is working on answering all customer service emails in the order we receive them. Please note due to very high email volumes, our response time maybe delayed. 

What payment portal do you all use? 
We use Stripe.COM, which is the leading transactional system in the world. This system will confirm all payments, flag any fraudulent payments and ensure that there are no discrepancies with payment processing 

What email address will I receive the email from?
From: no_reply@ppvmailer.com 

How long can we watch the videos?
All live stream shows will expire at the end of the show, the same day

REFUNDS
ALL Sales are final. no refunds 

CONTACT US: BY EMAIL ONLY
INFO@BATTLEUP.COM

LIVE STREAM FAQ

PLEASE CHECK YOUR SPAM/JUNK MAILBOX FOR YOUR CONFIRMATION EMAIL & CODE AFTER YOU PURCHASE THE LIVE STREAM